Sepal Aluminium Black Candle Holder

Wipe clean using a soft, dry cloth. Avoid using harsh chemicals and abrasives as they may damage the finish.

At LuxeBuy, each of our partner brands ships their products directly to you, ensuring the highest standards of packaging and care.

As our products are sourced from multiple brands, shipping timelines and delivery policies may vary depending on the brand and the nature of the product. The estimated delivery timeline for each product is displayed on its respective product page.

If you require expedited shipping, please feel free to reach out to our Customer Care team at +919205688311. While expedited delivery is subject to the brand's capabilities, we will be happy to explore the best possible options for you.

We appreciate your patience and look forward to delivering your order with care

• All orders are processed immediately upon confirmation and cannot be cancelled, changed, returned at any time.
• Any discounted products are not eligible for return (as store credit only)/exchange.
• The product should be in the state you received it and in the original packaging.
• We accept returns only in case of damages in transit or manufacturing defects.
• Products purchased under any promotional offer or discounted scheme or have any customisation cannot be exchanged/returned.
• Please email us to contactus@luxebuy.club with your order number and details along with a photo of the damage, within 48 hours of receiving the order.
• A damaged item received within 7 days of delivery is eligible for return/exchange. 
• We are happy to replace any damaged/ defective/ incorrect items.
• All costs of return shipping need to be borne by the customer (Unless the order
  received is damaged /defective /incorrect)
• To be eligible for any kind of return for store credit, the back and forth shipping along with 2% transaction cost is to be borne by the customer.

RETURN/EXCHANGE PROCESS

• Returns process for damaged /defective /incorrect orders can begin with you initiating such requests by emailing us at contactus@luxebuy.club within 7 days from the date on which you receive the delivery of the product.
• After placing the above request, please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers, and/or any other inclusions sold as a part of the purchase within 7 days of delivery.
• We will organize a reverse pick-up from the address stated in your invoice.
• Upon receipt of the product at our warehouse, it will be subject to a quality inspection. If it passes the inspection, a fresh piece will be dispatched to reach you within the standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a credit note/refund will be issued for the full amount of the damaged product within 10 working days
• If we believe that the reason for the return or exchange is not adequate your order total will be refunded as store credit only, minus costs for shipping and handling each way along with 2% transaction cost, within 15 working days after we receive & check the returned goods.