Ooty Hemp Handwoven Jute Natural Rugs

Vacuum regularly to keep clean.
Do not soak or bleach. Dry immediately.
Do not leave sitting wet.
Spot clean with cold water and mild soap.
Avoid exposure to direct sunlight to prevent fading.
Clean spills immediately so that they do not become set in the rug.
When having rugs cleaned professionally (especially hand-made rugs), always make use of reputable rug experts.
Pile Shredding is normal with natural fibers, this will reduce with time and usage.
Please keep this in mind when ordering online, as supplied item may differ very slightly from pictured product.
Do not pull the loose ends if any. Trim with scissors.
This is handmade rugs / carpets from India. Each rug is created by an individual artist and has its own identity and design / color variation, slight variation on these handmade carpet & rugs is not considered as fault but charm of this traditional process.

At LuxeBuy, each of our partner brands ships their products directly to you, ensuring the highest standards of packaging and care.

As our products are sourced from multiple brands, shipping timelines and delivery policies may vary depending on the brand and the nature of the product. The estimated delivery timeline for each product is displayed on its respective product page.

If you require expedited shipping, please feel free to reach out to our Customer Care team at +919205688311. While expedited delivery is subject to the brand's capabilities, we will be happy to explore the best possible options for you.

We appreciate your patience and look forward to delivering your order with care

If your order arrives damaged or defective, please contact us within 3 days of delivery and we will arrange a replacement at no additional cost. The sooner we receive your request, the smoother the replacement process.

To raise a claim:
· Email clear photographs of the damage to contactus@luxebuy.club

How to return

1. Email us at contactus@luxebuy.club with photos of the damage within 3 days of delivery.

2. We confirm your return request within 24–48 hours.

3. If reverse pickup is available at your pin code, we schedule a collection at no cost to you.

4. If reverse pickup is not available, you self-ship the item back to us in its original condition. We recommend a trackable courier — Humming Haus is not responsible for items lost or damaged during self-shipment.

5. Once we receive and inspect the returned item, your replacement is processed within 7–10 business days.

Conditions for return

To be eligible for a replacement, the item must be:

Reported within 3 days of delivery with clear photographic evidence

Returned in its original condition — rolled and packed as received

Accompanied by your original proof of purchase

Non-refundable & non-returnable circumstances

We are unable to accept returns or process refunds under the following circumstances:

Damage caused by misuse or mishandling of the product after delivery

Accidental damage after delivery

Any part, accessory or component of the rug is missing

Items purchased during a sale, offer or promotional event

Custom or made-to-order rugs unless they arrive damaged or defective

Rug coating charges — if you opted for a protective coating on your rug at the time of order, the coating amount is non-refundable under any circumstances, regardless of the reason for return.

Cancellations

Orders placed during a sale or promotional offer are not eligible for cancellation or refund.

For all other orders, cancellation requests must be made before the rug enters production. Once weaving has commenced, we are unable to cancel the order as the rug is being made specifically for you.

To request a cancellation, contact us immediately at contactus@luxebuy.club· 

Custom & made-to-order rugs

As all HummingHaus rugs are handmade to order, we are unable to accept returns or cancellations on custom orders unless the item arrives damaged or defective. Please review your order details carefully before confirming.

Refund processing

Once your return is received and inspected, we will notify you of the outcome within 3–5 business days. Approved refunds will be processed to your original payment method within 7–10 business days.

Please note — original shipping charges, if any, are non-refundable. contactus@luxebuy.club