Jaipur Rugs Soft Textured 5X8 Feet Rug| Dark Frost Gray & Natural Cream Hand Knotted Dhurrie Carpet For Living Room

Keep it clean with regular vacuuming and quick spot cleaning.

At LuxeBuy, each of our partner brands ships their products directly to you, ensuring the highest standards of packaging and care.

As our products are sourced from multiple brands, shipping timelines and delivery policies may vary depending on the brand and the nature of the product. The estimated delivery timeline for each product is displayed on its respective product page.

If you require expedited shipping, please feel free to reach out to our Customer Care team at +919205688311. While expedited delivery is subject to the brand's capabilities, we will be happy to explore the best possible options for you.

We appreciate your patience and look forward to delivering your order with care

• Customers may request a return or exchange within 15 days of receiving their order.
• Returns and exchanges are only applicable to non-custom, non-discounted items.
• Customers must share an image of the packed product to initiate the return request.
• All returns are subject to a quality inspection before approval.
• Jaipur Rugs does not charge a restocking fee for returns or exchanges.
• Exchanges will only be processed after the returned product passes Quality Control & Check.
• Customers may exchange for another product of equal or higher value (paying the difference). Exchanges for lower-value items will not be eligible for partial refunds.
• Jaipur Rugs provides free return shipping for exchanges/refunds within India.
• Dispatch from any location takes up to 24 -72 hours
• Discounted inventory: No returns or exchanges (applies to online and offline purchases).
• Exchange value rule: Exchanges are allowed only for items of equal or higher value.

Warranty & Care Policy

• Handmade rugs are covered under a limited warranty of up to 24 months against manufacturing defects.
• Warranty coverage does not include:
• Normal wear and tear
• Shedding or sprouting
• Color fading due to sun exposure
• Excessive moisture damage
• Damage due to heavy furniture
• Customers should refer to Jaipur Rugs’ Care & Maintenance Guide for best cleaning practices.
• Once an order has been shipped, Jaipur Rugs' responsibility for the product extends until it has been successfully delivered to the customer.
• Upon delivery confirmation, Jaipur Rugs assumes no further liability for loss, damage, or delays, except as required under applicable consumer protection laws.
• Customers are responsible for inspecting their product upon arrival and filing claims with Jaipur Rugs if damage occurs in transit. Jaipur Rugs will assist in the claims process as per applicable laws.
• Jaipur Rugs does not accept liability for third-party shipping issues or customer handling errors post-delivery.
• Jaipur Rugs reserves the right to deny refunds or exchanges if a product is found to be used, soiled, altered, or damaged by the customer.
• In cases of suspected fraudulent claims, Jaipur Rugs may request additional proof before approving a return.