If your order arrives damaged or defective, please contact us within 3 days of delivery and we will arrange a replacement at no additional cost. The sooner we receive your request, the smoother the replacement process.
To raise a claim:
· Email clear photographs of the damage to contactus@luxebuy.club
How to return
1. Email us at contactus@luxebuy.club with photos of the damage within 3 days of delivery.
2. We confirm your return request within 24–48 hours.
3. If reverse pickup is available at your pin code, we schedule a collection at no cost to you.
4. If reverse pickup is not available, you self-ship the item back to us in its original condition. We recommend a trackable courier — Humming Haus is not responsible for items lost or damaged during self-shipment.
5. Once we receive and inspect the returned item, your replacement is processed within 7–10 business days.
Conditions for return
To be eligible for a replacement, the item must be:
Reported within 3 days of delivery with clear photographic evidence
Returned in its original condition — rolled and packed as received
Accompanied by your original proof of purchase
Non-refundable & non-returnable circumstances
We are unable to accept returns or process refunds under the following circumstances:
Damage caused by misuse or mishandling of the product after delivery
Accidental damage after delivery
Any part, accessory or component of the rug is missing
Items purchased during a sale, offer or promotional event
Custom or made-to-order rugs unless they arrive damaged or defective
Rug coating charges — if you opted for a protective coating on your rug at the time of order, the coating amount is non-refundable under any circumstances, regardless of the reason for return.
Cancellations
Orders placed during a sale or promotional offer are not eligible for cancellation or refund.
For all other orders, cancellation requests must be made before the rug enters production. Once weaving has commenced, we are unable to cancel the order as the rug is being made specifically for you.
To request a cancellation, contact us immediately at contactus@luxebuy.club·
Custom & made-to-order rugs
As all HummingHaus rugs are handmade to order, we are unable to accept returns or cancellations on custom orders unless the item arrives damaged or defective. Please review your order details carefully before confirming.
Refund processing
Once your return is received and inspected, we will notify you of the outcome within 3–5 business days. Approved refunds will be processed to your original payment method within 7–10 business days.
Please note — original shipping charges, if any, are non-refundable. contactus@luxebuy.club
